Helen Ager, Managing Partner Crutes Law Firm - focusing on the important

ABOUT CRUTES

Crutes is a rapidly expanding regional law firm with a national reputation in its chosen sectors. From our three offices in Carlisle, Newcastle and Teesside Crutes services an impressive client base, with particularly strong links to the Public Sector, the Insurance Industry and local businesses.

At Crutes, we pride ourselves on client care and have recently carried out a client satisfaction survey. More than 94% of our clients in sectors as diverse as local authorities, leading insurers, health care trusts, housing groups and police authorities say they would recommend us to someone else for our legal services. The other 6% were not in a position to recommend. So, every client in the survey who could recommend us, would recommend us.

This may because we believe in the importance of building relationships with our clients and listening to their needs and requirements.

We were pleased with some of the positive views from our clients in our recent client satisfaction survey:

"Friendly, responsive and co-operative"
"Relaxed and professional"
"Customer service orientated"
"Modern and up to date"
"Open house/open door culture, sociable, pragmatic, technically good, they attract good staff. They are a law firm of choice and highly thought of in the north east. I find they are very approachable"
"A sense of energy and growth with friendliness"
"They have continued to be the best firm I've dealt with,"

Crutes is continually investing in IT and uses it as one of many tools to deliver excellent value for money.

We employ 118 staff, including 19 partners, offering specialist services for Insurers, Public Bodies, Businesses and Individuals including:-

» Claims for Public Services

» Company and Commercial

» Commercial Property

» Debt Recovery

» Handling Sensitive Cases

» Health and Safety and Regulatory

» Insurance Liability Services

» Licensing

» Mediation

» People Services, Family, Conveyancing and Wills

» Social Housing

» Solving Commercial Disputes

Crutes LLP (trading as Crutes Law Firm or Crutes Mounseys Law Firm) is a limited liability partnership Registered in England and Wales (registered number OC317170) and regulated by the Solicitors Regulation Authority.

Registered office: Great North House, Sandyford Road, Newcastle upon Tyne NE1 8ND.

A list of members is available for inspection at each of our offices.

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